Work / 02 — Case study
ECCO customer portal
- Client
- Bouygues Telecom — via Alten
- Role
- Full stack developer (maintenance & evolutions)
- Year
- 2019 — 2020
- Stack
- PHP · Zend Framework 2 · JavaScript · Smarty · REST APIs
(Results)
- 500k+customers
- 2major journeys
The challenge
A customer portal used by 500k+ telecom customers needed new features and fast fixes on critical journeys, without breaking anything in production.
The solution
Feature work on the large Moving Home and Migration customer journeys, integration of REST APIs exposed by other IT teams, and daily debugging of production issues.
The result
Key telecom journeys evolved and stabilised for a very large customer base.
What we built
- 01
Moving home journey
Address change, dates and offer transfer in a guided multi-step flow.
- 02
Migration journey
Customers switching offers, backed by APIs from other IT teams.
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